We Are Here to Help

We want to hear about your experience with us, whether it was positive or negative. Any concerns or complaints are documented and forwarded to dealership management for review and resolution. We are continuously striving to provide a level of service that succeeds our customer's expectations.

Your feedback is crucial to us because it allows us to understand where we are succeeding and where we need to improve, which is why we send a survey to all of our customers. We strive to provide the best experience possible for our customers which is where Reputation.com comes in. Reputation.com is a completely independent and impartial organisation that provides genuine and verified customer reviews. Learn more about our partnership with Reputation.com.

Please let us know if we can help you.

General EnquiriesFinance & Insurance Enquries

Write to us
WRITE TO US You can write to us here:
Jardine Motors Group Customer Services
Riverview Suite NE Business & Innovation Centre
Sunderland Enterprise Park East
Sunderland, Tyne & Wear SR5 2TH

We want to stay in touch and keep you updated with our latest product news, marketing services, and offers, or we can just simply send you timely reminders about your car. All information provided will be used and processed in accordance with our Privacy Policy. Simply email CentralDataServices@jardinemotors.co.uk to update your marketing preferences.

We are independent of our dealership management and accountable to our Board of Directors. Our aim is to help to resolve any issues within 48 hours [2 business days], if a circumstance arises and we take longer than this time we will keep you informed along the way, staying close to you during this time.

Please do not hesitate to contact us directly if you have any questions or concerns about our service level. We are confident that we will be able to help.

Read more about our Complaints Handling Procedure

CLAIMS INFORMATION Please find some useful contact details should you need to make a claim on a policy:

Alloy Wheel Repair Insurance & Tyre Insurance 0344 573 8129
Asset Protector Insurance 01279 456 500
Or download the AutoProtect app by searching AutoProtect GAP in your app store; or text APAPP to 88802. Alternatively, contact the Administrators via the app or online at www.apapp.co.uk
BodyCare 01622 815 679
Jardine Warranty 0344 573 8005 / Jardine Assist 0344 573 8155
Smart Insurance 0800 077 8713
FCA If a financial services complaint cannot be settled between us, you may refer to the free Financial Ombudsman Service. There are multiple ways available to contact them:

By phone- 0800 023 4 567 or 0300 123 9123
Website- www.financial-ombudsman.org.uk
Email- complaint.info@financial-ombudsman.org.uk
Write- Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by the Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. For details of this service you can call their dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008, submit an enquiry or complaint via the website www.TheMotorOmbudsman.org or write to The Motor Ombudsman Ltd, 71 Great Peter Street, London, SW1P 2BN.