Lexus Newcastle are part of the Jardine Motors Group one of the largest motor retailers in the UK and understand the needs of their customers, our vision....
An environment where we work closely with customers and employees as partners. Customers are seen for what they are the lifeblood of the company. Everyone in the company is devoted to satisfying the needs of our customers. There are no divisions across the departments in dealerships. We are all part of one team. Customer Service is everybody's responsibility in the Company, not just one person's job. We need to work together as one team and to share ideas with colleagues and make sure that we offer a service to our customers that is second to none. Commenting on the company's unique customer service orientated business strategy, Centre Dealer Principal at Newcastle, Gordon Nelson says:
"We value the opinions of our customers above all else and work our daily practices around the customers' changing needs in fact, it is our most important focus. We recognise that our customers are incredibly discerning individuals for whom the personal approach is certainly the way forward. We listen to what the customer actually wants and adapt to their needs. We do not 'sell' anything here at Lexus Newcastle we simply assist the client to purchase the Lexus that best suits their personal circumstance. We leave the 'selling' to the Lexus products themselves."
"Our team have superb customer focus and are always on hand to deliver an unrivalled service to both retail and corporate clients, in fact we strive to overachieve customer expectations every day we are in the Business."
The full range of Lexus vehicles can be viewed at the Lexus Newcastle Benton Road showroom, the regions only franchised Lexus dealer, alongside where they offer their full range of high quality personal services.
LEXUS SALES
Our Centre Sales Manager, Dameon Rudd and his team of Lexus Specialists, Steve Humble, Phil Woods and Paul Jones and our Corporate Specialist Debbie Beck, will help you choose your Lexus car in a friendly and relaxed environment. We always have the full selection of new Lexus cars on display, including the sublimely styled IS 250 and IS 200d in petrol and diesel derivatives.
Lexus have a renowned reputation for the choice of luxury, sports and executive cars available, with enviable 'Hybrid' technology and unrivalled styling and the level of customer service on offer at Lexus Newcastle is second to none.
Lexus Newcastle have a wide range of finance packages to suit all your needs and purchases. Our fully trained staff are always available to help and assist in whatever way we can, you only need to ask.
Please call in and see us even if it's only for a cup of coffee and a chat in a great relaxed environment.