TEMPORARY CLOSURE OF OUR DEALERSHIPS

The current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.

In light of the Government’s recent guidelines, we are taking the following measures with immediate effect:

  • Our physical sales and service departments will be closed from Tuesday 24th March until further notice
  • We will continue to support customers with remote advice and personalised help to research and configure vehicles via FaceTime and other video platforms

We will continue to update you via our website and social channels.

In addition, there are alternative ways for you to still explore the latest models on offer online.

We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.

Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.

Q: Will you still be offering test drives?

A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test drives at this time.

Q: Are you open for aftersales work?

A: Both our sales and service facilities are closed at this time and all aftersales work has been suspended. Please contact your dealership directly to discuss your future requirements.

Q: Am I able to take a payment holiday on my car finance?

A: Please do contact your finance provider to discuss your individual circumstances.

Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?

A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery currently. We will contact you in due course once restrictions are lifted to arrange collection.

Q: My MOT is booked to take place in the coming weeks? Will this still be carried out?

A: Recent government announcements have confirmed that there is now a 6-month extension to MOT validity. You will be contacted by a member of our team to rearrange your appointment.

Q: Will my warranty be affected if my service is not carried when it is due?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

Q: I am a key worker, is it possible for you to carry out my MOT and Service?

A: All aftersales work including service and MOTs have been suspended. We would be unable to carry out your requirements. Please note, with regards to MOT’s, recent government announcements have confirmed that there is now a 6-month extension to MOT validity.

Q: My car is booked for service in the coming weeks. Will this still be carried out?

A: All aftersales work including service has been suspended. Please call your dealership to discuss rescheduling.

Q: My vehicle warranty expires in the next few days. If there is an issue with my car will you extend the warranty until I am able to schedule a check with you?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

Q: My new car is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?

A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until recent restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation.

Q: I have arranged for my car to be delivered to you over the next few days for outstanding service work to be completed. Are you still able to carry this out?

A: All aftersales work has been suspended and we would be unable to support outstanding work at this time. Please call your dealership to discuss rescheduling.

What are your opening hours?

A: Both our sales and service facilities are now closed. Please contact your dealership directly or refer to our website for online facilities.