We understand that the current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part to play in helping to prevent the spread of the virus.
We see it as our responsibility to protect colleagues and customers by taking all measures possible and following the government’s guidelines, while being available when you need us, even in these difficult times. Therefore, with this in mind, we are taking the following actions from Tuesday 24th March:
Should you need to visit our dealership for aftersales work, we would kindly ask that you respect the preventative measures we have in place in relation to social distancing and hygiene. Details on the preventative measures we’re taking can be found here: https://www.jardinemotors.co.uk/corporate/news-stories/covid-19-response/
We will continue to update you via our website and social media channels. In addition, you can still explore all the latest Audi models on offer and those due to launch in the coming months, book a service or MOT if you are a keyworker or carer, or purchase your next used car online at https://www.jardinemotors.co.uk/audi/.
We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.
Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.
Q: Will you still be offering test drives?
A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test drives at this time.
Q: My new car is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?
A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until recent restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation.
Q: Am I able to take a payment holiday on my car finance?
A: Please do contact your finance provider to discuss your individual circumstances. You can contact them using this form customer.vwfs.co.uk/Forms/payment-difficulties.html
Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?
A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery at this time. We will contact you in due course once restrictions are lifted to arrange collection.
Q: Will my warranty be affected if service work is not carried out on time?
A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. We are running a reduced team to support with essential maintenance needs. Please do contact your dealer directly to discuss your requirements.
Q: My MOT is booked to take place in the coming weeks? Will this still be carried out?
We are running a reduced team at some of our dealerships to support keyworkers and carers only for MOT bookings. Please contact the centre directly to confirm your appointment. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.
Q: I am a key worker, is it possible for you to carry out my MOT and Service?
A: We are doing all we can to support the needs of key workers to ensure you stay mobile at this time. Your MOT and Service requirements will be prioritised. Please contact the dealership directly to arrange a booking. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.
Q: My car is booked for a service in the coming weeks. Will this still be carried out?
A: We are running a reduced team at some of our dealerships to support with current service bookings. Please contact the centre directly to confirm your appointment.
Q: I have arranged for my car to be delivered to you over the next few days for outstanding service work to be completed. Are you still able to carry this out?
A: We are running a reduced team at some of our dealerships to support with essential maintenance requirements. Please do contact your dealership to confirm your appointment prior to arranging any delivery to us.
Q: What are your opening hours?
A: Our physical sales departments are now closed. We do have service departments at Manchester Audi, Warrington Audi, Liverpool Audi, Wolverhampton Audi, Tamworth Audi, Audi Approved Erdington and Amersham Audi open and running with a reduced team to support keyworkers and carers only 10am – 4pm Monday to Friday. Please contact the centre directly for more information.