We understand that the current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.
We see it as our responsibility to keep you mobile and being available when you need us, even in these difficult times. Therefore, with this in mind, we are taking the following actions:
Should you need to visit our dealership for essential aftersales work, we would kindly ask that you respect the preventative measures we have in place in relation to social distancing and hygiene. Details on the preventative measures we’re taking can be found here: /corporate/news-stories/covid-19-response/
We will continue to update you via our website and social media channels. In addition, you can still use our website to explore all the latest models on offer.
We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.
Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.
Q: Will you still be offering test drives?
A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test drives at this time.
Q: Am I able to take a payment holiday on my car finance?
A: If you are concerned about your finance agreement as a result of COVID-19, please email the BMW Financial Services team at email@example.com providing as much information as possible in response to the following five questions.
1. What is your current employment status?
2. How has COVID-19 impacted you and your ability to work? How do you envisage this will impact you financially?
3. What is your employer’s position? What communication have you had from them? Are you entitled to sick pay or reduced pay?
4. What arrangements do you have in place for your other finances?
5. How does COVID-19 impact your ability to pay the vehicle and finance costs?
Visit their website for more information discover.bmw.co.uk/help/finance/covid19-customer-statement
Q: My finance agreement is due to expire shortly, what are my options?
A: At the end of your finance agreement you have a number of options available if you do not want to pay the final balloon payment.
Q: My car was due to be collected, what happens now?
A: All vehicle collections and deliveries are currently suspended; we will contact you to re-book the vehicle collection when COVID-19 restrictions are lifted, and we are able to arrange these again. If you want to drive the car you must keep it fully insured. If your vehicle will remain unused while you await collection, BMW Financial Services will insure the vehicle and you will not be able to drive the car during this time. As you do not have our consent to drive the vehicle, it will not be covered by the terms of any other insurance policy. You must also give us your current mileage at this point, and it will be checked again at the point when the vehicle is collected. It is still your responsibility to ensure that your vehicle is taxed during the COVID-19 emergency.
Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?
A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery currently. We will contact you in due course once restrictions are lifted to arrange collection.
Q: My MOT is booked to take place in the coming weeks? Will this still be carried out?
A: Our aftersales department is running a skeleton team to support emergencies and the needs of key workers and carers only. Our team will contact you to discuss rearranging your booking. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.
Q: Will my warranty be affected if service work is not carried out on time?
A: Our vehicles use condition-based servicing (CBS) to actively monitor when your car requires a service. All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty. If your car is an M-car requiring a 1,200-mile running in service, you should not exceed 2,000 miles.
Q: I have a problem with my car, what do I do?
If your car is unsafe to drive, please contact BMW Roadside Assistance on 0800 777111 who will arrange for a trained technician to attend.
Q: I am a key worker, is it possible for you to carry out my MOT and Service?
A: We are doing all we can to support the needs of key workers to ensure you stay mobile at this time. Your MOT and Service requirements will be prioritised. Please contact the dealership directly to arrange a booking. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.
Q: My Service plan is due to expire; will I lose out?
A: BMW will honour Service Inclusive packages expiring between 14th March and 30th June 2020 for any overdue work.
Q: My car is booked for service in the coming weeks. Will this still be carried out?
A: Our aftersales department is running a skeleton team to support emergencies and the needs of key workers and carers only. Our team will contact you to discuss rearranging your booking.
Q: My vehicle warranty expires in the next few days. If there is an issue with my car will you extend the warranty until I am able to schedule a check with you?
A: For customers with a warranty expiry during the coronavirus restrictions (from 14th March 2020 onwards), we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled. Customers in self-isolation beyond 30th June will be asked to contact you to arrange for vehicle collection and delivery.
Q: My new car is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?
A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation. You can extend your current BMW Financial Services agreement up to 3 months, call 0370 5050 150.
Q: I have arranged for my car to be delivered to you over the next few days for outstanding service work to be completed. Are you still able to carry this out?
A: Our aftersales department is running a skeleton team to support emergencies and the needs of key workers and carers only. Regular service work will continue when restrictions are lifted. Please contact your dealership to discuss rescheduling.
Q: What are your opening hours?
A: Please click here.