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There is so much that goes into the smooth running of our world-class sites.
All the way through from our first-contact customer hosts to expert administrators and delivery drivers, our support colleagues really are the key to the smooth-running success of our dealerships.
Find out what it's like to be part of the team
Sam
Sales Administration Manager - BMW/MINI
Since August 2010
We provide admin assistance to a large dealership, taking great pride in having a positive, helpful team. I personally ensure the Sales Admin team’s tasks are being completed in a timely manner, alongside motivating everyone to achieve excellent results!
Audits are something I always have to keep at the forefront of my mind, having both Jardine and manufacturer ones regularly. Being promoted into my role, I had a lot of experience in our audit expectations and this allowed me to get involved with a new site joining JMG, offering them advice and guidance.
Beverley
Reception Team Leader - JLR
Since February 2016
I started as a weekend receptionist and then once I was full time, was promoted into my team leader position. We answer the phones, meet customers on arrival, induct new starters and organise our board room’s bookings. Our dealership is modern, clean and beautiful - a fantastic environment to work in! Alongside this, our team work well together and are always friendly, open and welcoming.
We offer a great amount of variety in our staff benefits, but for me the unique offering we have is that our staff feel important and valued.
Leah
Receptionist - Audi
Since July 2017
Our team are often the first people a customer will interact with, setting the standard. We get calls that relate to all areas of the business; Sales, Service, Fleet, Admin, Parts etc. so it’s important to listen, relay the information correctly and help prioritise what’s urgent.
As a business, we have a huge range of talented, knowledgeable and professional people who still do laugh and have fun together. I’m lucky to work in a light, bright, modern showroom. The open plan design enables us to see colleagues easily and interact with customers well. I often get comments from customers about what a wonderful environment it is!
Sam
Sales Administration Manager - BMW/MINI
Since August 2010
We provide admin assistance to a large dealership, taking great pride in having a positive, helpful team. I personally ensure the Sales Admin team’s tasks are being completed in a timely manner, alongside motivating everyone to achieve excellent results!
Audits are something I always have to keep at the forefront of my mind, having both Jardine and manufacturer ones regularly. Being promoted into my role, I had a lot of experience in our audit expectations and this allowed me to get involved with a new site joining JMG, offering them advice and guidance.
Beverley
Reception Team Leader - JLR
Since February 2016
I started as a weekend receptionist and then once I was full time, was promoted into my team leader position. We answer the phones, meet customers on arrival, induct new starters and organise our board room’s bookings. Our dealership is modern, clean and beautiful - a fantastic environment to work in! Alongside this, our team work well together and are always friendly, open and welcoming.
We offer a great amount of variety in our staff benefits, but for me the unique offering we have is that our staff feel important and valued.
Leah
Receptionist - Audi
Since July 2017
Our team are often the first people a customer will interact with, setting the standard. We get calls that relate to all areas of the business; Sales, Service, Fleet, Admin, Parts etc. so it’s important to listen, relay the information correctly and help prioritise what’s urgent.
As a business, we have a huge range of talented, knowledgeable and professional people who still do laugh and have fun together. I’m lucky to work in a light, bright, modern showroom. The open plan design enables us to see colleagues easily and interact with customers well. I often get comments from customers about what a wonderful environment it is!
- Dealership Co-ordinator
Our dealership Co-ordinators are our site's organising masterminds. Looking after one or two sites within a branded division each, they assist the site’s General Manger in ensuring the smooth running of their businesses. This includes event management, HR support and on-site communications.
- Host / Receptionist / Telephonist
- Reception Team Leader
Our site host roles manage all of our customer queries from the moment they visit us, or consider doing so. Offering a warm welcome and ensuring customers receive top-class service from the moment they arrive, be it a polite booking over the phone, an introduction to their sales appointment or a coffee while they browse.
- Bookings Advisor
- Contact Centre Executive / Supervisor
Depending on which business division and site, our service bookings are either made through one of our contact centres or through a bookings advisor on-site. These teams ensure bookings are always easy and informative, supporting the smooth-running of their dealerships.
Company Info
Company Information, Terms of Business & Forms
© Jardine Motors Group
References to the Jardine Motors Group includes Lancaster plc, Lancaster Motor Company Limited, Lancaster Cars Limited, Lancaster Luxury Vehicles Limited, Lancaster Specialist Cars Limited, Lancaster Sports Cars Limited.
Lancaster Motor Company Limited, Lancaster Cars Limited, Lancaster Luxury Vehicles Limited, Lancaster Sports Cars Limited and Lancaster Specialist Cars Limited are all authorised and regulated by the Financial Conduct Authority for credit-related regulated activities and insurance distribution activities, see FCA Information. Telephone calls may be recorded for quality and training purposes.
Disclaimer
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.
Company Information, Terms of Business & Forms
© Jardine Motors Group
References to the Jardine Motors Group includes Lancaster plc, Lancaster Motor Company Limited, Lancaster Cars Limited, Lancaster Luxury Vehicles Limited, Lancaster Specialist Cars Limited, Lancaster Sports Cars Limited.
Lancaster Motor Company Limited, Lancaster Cars Limited, Lancaster Luxury Vehicles Limited, Lancaster Sports Cars Limited and Lancaster Specialist Cars Limited are all authorised and regulated by the Financial Conduct Authority for credit-related regulated activities and insurance distribution activities, see FCA Information. Telephone calls may be recorded for quality and training purposes.
Disclaimer
We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.