For customers who would prefer not to visit a site, a range of options have been put in place to support you remotely.
We are pleased to offer remote appointments over a choice of video platforms. We can have a virtual discussion, present a vehicle to you, support you with vehicle research and configuration, and offer advice and guidance. Please contact us to make an appointment time and agree the platform.
Remote appointments can be booked for vehicle demonstrations, test drives and handovers. All of these can be booked by contacting the site directly or using the online booking form.
To support with part exchange valuations, we are pleased to provide a solution that enables you to complete a condition report of your car prior to your visit. Please click here to find out more.
Test drives can be taken from your preferred location. Our team will deliver the car to you and disinfect the key touchpoints on the car and key prior to you taking the test drive. We are pleased to offer a connected test drive experience enabling you to test drive a car at safe distance from one of our colleagues in another vehicle, asking questions and learning about the functionality of the vehicle over hands free telephony.Our demonstrator vehicles will be fully sanitised and seat covers will be provided and disposed of after use. Plastic, wipe clean, envelopes will also be provided for the safe transfer of customer keys and documentation. Proof of ID will be required prior to the test drive appointment.
To enable you to get to know your new car, we will arrange a virtual pre-handover appointment with you prior to your vehicle delivery to run you through the controls of your new car.Your car will be delivered by our team to the specified location at the agreed time. Our delivery team will be wearing PPE and disinfect the key, steering wheel and door handles and remove protective seat covers from the drivers seat. The disinfected key will be placed in a plastic envelope on the passenger seat for you to pick up.
You will also have the opportunity to have a second handover once the vehicle has been delivered for an interactive Q&A. Please contact us to arrange a convenient date and time.
Please watch our video for an overview of the preventative measures that have been taken and what to expect when you are welcomed to a site.
If you have any questions, please don’t hesitate to ask any member of our team. For more detailed information on these measures, please use the following links: