Service appointments

When you arrive at our dealership you will be greeted by a colleague wearing PPE, observing social distancing. In line with the latest Government guidelines regarding the compulsory use of face masks and coverings when shopping, from Friday 24th July, we will also be asking all customers to wear either a face mask or face covering when visiting one of our dealerships for their appointment. Our colleagues will also be wearing face masks or coverings during your appointment. You will find clear advice and signage around the dealership to help guide you to the service team. Floor tape is in place to help mark safe areas and perspex screening is in place on our service and reception team desks for both colleague and customer protection.

We will ask you to turn off your air conditioning; it will be returned in the same way. In our workshops, every other work bay will be utilised for the safety of our teams.

Appointment Time

Given the current circumstances, could we please request that you attend at the agreed service appointment booking time so that we are able to fulfil your requirements appropriately and to ensure that we have the minimum number of people on site at any time. When attending your service appointment at the dealership, we would ask that a face mask or covering is worn. Our colleagues will also be wearing face masks or coverings during any interaction with you. Your temperature will be checked on arrival and your details will be taken in case we need to contact you for COVID-related reasons in the future.

Exchanging documents and keys

All paperwork will be placed in either a plastic envelope or box and will be placed in a filing tray for you to pick up rather than being handed to you. You may choose to bring your own pen for any signatures required. The plastic envelopes, boxes and trays will all be easy to wipe clean and will be sanitised after use. You will also be asked to place your car keys either in a plastic envelope or box and the same approach will be used when you collect your car.

Lounge Area

Onsite waiting in our lounge area for service appointments is suspended until further notice.

Loan Cars and Collection & Delivery

Our Loan car and collection & delivery service is suspended until further notice.

Payment

We are only able to accept card or online payments until further notice.


Please watch our video for an overview of the preventative measures that have been taken and what to expect when you are welcomed to a site.

If you have any questions, please don’t hesitate to ask any member of our team. For more detailed information on these measures, please use the following links: