TEMPORARY PARTIAL CLOSURE OF OUR DEALERSHIPS

We understand that the current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.

We see it as our responsibility to keep you mobile and being available when you need us, even in these difficult times. Therefore, with this in mind, we are taking the following actions:

  • Our showrooms will remain closed until further notice, however we have assembled a specially trained team to handle any sales related enquiry you may have now or for the future.
  • Our service departments at Mercedes-Benz of Chelmsford and Mercedes-Benz of Ipswich will be reduced to a skeleton team who will be on hand and available for key workers and carers and to provide you with aftersales support should your car require it. All of our other sites aftersales departments are currently closed.

Should you need to visit our dealership for essential aftersales work, we would kindly ask that you respect the preventative measures we have in place in relation to social distancing and hygiene. Details on the preventative measures we’re taking can be found here: https://www.jardinemotors.co.uk/corporate/news-stories/covid-19-response/

We will continue to update you via our website and social media channels. In addition, you can still use our website to explore all the latest models on offer.

We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.


Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.

Q: Will you still be offering test drives?

A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test drives at this time. We have a trained team working remotely to assist with any sales queries you may have for now or the future.

Q: Am I able to take a payment holiday on my car finance?

A: Please do contact your finance provider to discuss your individual circumstances. You can contact them via www.mercedes-benz.co.uk/contactfinance.

Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?

A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery at this time. We will contact you in due course once restrictions are lifted to arrange collection.

Q: My MOT is booked to take place in the coming weeks? Will this still be carried out?

A: We are running a reduced team at Mercedes-Benz of Chelmsford and Mercedes-Benz of Ipswich to support with current MOT bookings. Please contact the sites directly to confirm your appointment. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.

Q: Will my warranty be affected if my service is not carried when it is due?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. We are running a reduced team to support with essential maintenance needs. Please do contact your dealer directly to discuss your requirements.

Q: I am a key worker, is it possible for you to carry out my MOT and Service?

A: We are doing all we can to support the needs of key workers to ensure you stay mobile at this time. Your MOT and Service requirements will be prioritised. Please contact the dealership directly to arrange a booking. Please also be aware of recent government announcements that have confirmed a 6-month extension to MOT validity.

Q: My car is booked for service in the coming weeks. Will this still be carried out?

A: We are running a reduced team at Mercedes-Benz of Chelmsford and Mercedes-Benz of Ipswich to support with current service bookings. Please contact the site directly to discuss your requirements.

Q: My vehicle warranty expires in the next few days. If there is an issue with my car will you extend the warranty until I am able to schedule a check with you?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. We are running a reduced team to support with essential maintenance needs. Please do contact your dealer directly to discuss your requirements.

Q: My new car is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?

A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until recent restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation.

Q; I have arranged for my car to be delivered to you over the next few days for outstanding service work to be completed. Are you still able to carry this out?

A: We are running a reduced team only at Mercedes-Benz of Chelmsford and Mercedes-Benz of Ipswich to support with essential maintenance requirements. Please do contact your dealership to confirm your appointment prior to arranging any delivery to us.

Q: What are your opening hours

A: Please refer to our website for site specific opening hours.