Convenience Options

At Lancaster Volkswagen we know that your car is important to you. That is why we would like to introduce you to our range of services to make your visit as convenient as possible.

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Courtesy vehicles

We have a range of Volkswagens available for you whilst your car is with us. Our courtesy vehicles cost just £12.00 per day to insure. All we ask is that you bring your driving license with you on the day at check in. If you would like to use your own insurance that is no problem; please provide the documents to confirm that you are insured fully comprehensively on our vehicles at check in. Whilst you are driving one of our vehicles, your car will be receiving the upmost care and will be returned to you after receiving a complimentary clean.

Collection & Delivery

We offer our collection and delivery service if you are unable to bring your car into us at no cost to you. We will collect and return your vehicle back to you after your vehicle has been with our service department and cleaned. Our collection and delivery service is available from a range of locations – please check at booking if your collection and delivery postcode is eligible. We will collect your vehicle on the day of your service. One of our service advisors will contact you the day before your car is due to make individual arrangements. You will also be updated on the progress of your vehicle throughout the day as well as organising the delivery time for your vehicle will be returned to you.

Courtesy lift

As an alternative we can offer our courtesy lift service. If your destination is less than 20 minutes away, one of our drivers will drop you off and pick you up to collect your vehicle from us at no cost to you. All we ask is that you ask for this service at the time of booking.

While you wait

We know that sometimes it can be impossible for you to be without your vehicle. That is why we would like to introduce you to our ‘while you wait’ appointments. Our while you wait appointments are an easy and stress-free option to ensure that you are back on the road as quickly as possible.

Our customer lounge will give you the opportunity to enjoy:

  • Our free Wi-Fi
  • Television facilities
  • Read our newspapers and magazines
  • Enjoy our complimentary hot beverages and snacks
  • Browse through our accessories brochure
  • Arrange a test drive
  • Look around our show room at all the latest models and offers

When you book your vehicle in, why not enquire about our while you wait appointments to find out if your vehicle’s work is eligible?