Our mission is to provide unparalleled customer service and we really like to hear about your positive feedback. We are passionate about the service we deliver but we recognise there may be times when we don't necessarily get it right.
It is really okay to complain especially if you are not satisfied; at Jardine Motors we would rather you informed us. We will do our upmost to address any concerns you may have, endeavouring to put it right and improving our customer service moving forward.
In the first instance it is normally quickest for issues to be resolved at the dealership you purchased from. We recommend you contact the dealership General Manager, please click the below to find a list of our dealerships, general manager names and their contact telephone numbers.
If you're still not satisfied please refer the matter to Customer Services.
This is what we will do; as we are centrally located we will contact the associated dealership to discuss your issues. We are independent of our dealership management and accountable to our Board of Directors. Our aim is to resolve any issues within 48 hours [2 business days], we may take longer and if we do we will keep you informed along the way, staying close to you during this time.
Your feedback is crucial as it enables us to understand where we are successful and where we need to improve.
Please let us know about your experience with us, we look forward to hearing from you.
If you have a question, some feedback or perhaps a suggestion for us to consider, we welcome you to complete the form on the button below and we will send an acknowledgement email. If you would like us to call you, please provide your contact details and we will be happy to call you back at your convenience.
Our Customer Service Helpline number is 0800 012 5050.
Our office hours are 9am to 6pm Monday to Friday and we look forward to speaking with you.
Jardine Motors Group Customer Service
C/O Newcastle Lexus
22 Benton Road
Tyne & Wear
We appreciate the time you have taken to provide feedback.
If we receive a complaint from you, we will follow our complaints handling procedure which can be found here; it is also available from us on request.
In the event a financial services complaint cannot be settled between us you may refer to the Financial Ombudsman Service; this service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk or email them at firstname.lastname@example.org; alternatively you can write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by the Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. For details of this service you can call their dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0843 910 9000, submit an enquiry or complaint via the website www.TheMotorOmbudsman.org or write to The Motor Ombudsman Ltd, 71 Great Peter Street, London, SW1P 2BN.