We understand that the current situation due to COVID-19 is challenging for all of us. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.

With this in mind, we have taken the following actions:

  • All of our physical sales departments are closed until further notice, however you will still be able to transact with us on-line where brands permit.
  • Our service departments will be reduced to a skeletal team who will be on hand and available for key workers, carers and to provide urgent aftersales support should your car require it.

In respect of any issues, in the first instance it is normally quickest for issues to be resolved by the dealership you purchased from. At this time, if you have an issue, we recommend you contact the dealership General Manager, please see the below to find a list of our dealerships, general manager names and their contact telephone numbers.

If your issues are not addressed and you wish to refer the matter to Customer Services via email or by telephone, please see our dedicated contact details below.

At Customer Services we will contact the associated management team to discuss your issues. We are independent of our dealership management and accountable to our Board of Directors. Our aim is to help to resolve any issues within 48 hours [2 business days], we may take longer under current circumstances and if we do we will keep you informed along the way, staying close to you during this time.

Your feedback is crucial as it enables us to understand where we are successful and where we need to improve.

Please let us know if we can help you.

Email Us

If you have a question, some feedback or perhaps a suggestion for us to consider, we welcome you to complete the form on the button below and we will send an acknowledgement email. If you would like us to call you, please provide your contact details and we will be happy to call you back at your convenience.

General EnquiriesFinance and Insurance Enquiries

Talk to us

We are providing a dedicated freephone Helpline by brand which also correlates with the brand of dealership you purchased from or where you may have had servicing or repairs carried out

Audi 0800 114 3143
Aston Martin / Maserati / McLaren /Porsche / Volkswagen 0800 987 0428
BMW / MINI / Jardine Select 0800 114 3164
Jaguar / Land Rover 0800 012 5050
Mercedes-Benz / Toyota / Lexus 0800 012 5447

Our office hours are 9am to 5pm Monday to Friday; we look forward to speaking with you.

Write to us

Jardine Motors Group Customer Service
C/O Wearside Toyota
Newcastle Road
Sunderland
Tyne & Wear
SR5 1JE

Complete form

If you have a Data Subject Access Request, please click here and complete the form.

We appreciate the time you have taken to provide feedback.

If we receive a complaint from you, we will follow our complaints handling procedure which can be found here; it is also available from us on request.

If you have a Data Subject Access Request, please contact us by using the Email option above, or alternatively, call us.

In the event a financial services complaint cannot be settled between us you may refer to the Financial Ombudsman Service; this service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk or email them at complaint.info@financial-ombudsman.org.uk; alternatively you can write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.

Whilst acting as a consumer, if a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by the Motor Ombudsman, the government-backed, self-regulatory body for the motor industry. For details of this service you can call their dedicated Code Advisory and Conciliation Service Consumer Advice Line on 0345 241 3008, submit an enquiry or complaint via the website www.TheMotorOmbudsman.org or write to The Motor Ombudsman Ltd, 71 Great Peter Street, London, SW1P 2BN.