TEMPORARY PARTIAL CLOSURE OF OUR DEALERSHIPS

We understand that the current situation due to COVID-19 is placing strain on our colleagues, customers and businesses of all sizes. However, as a society, we are in this together and we all have a part of play in helping to prevent the spread of the virus.

We see it as our responsibility to keep you mobile and being available when you need us, even in these difficult times. Therefore, with this in mind, we are taking the following actions:

  • All of our physical sales departments will be closed until further notice, however you will still be able to transact on-line where brands permit.
  • Our service departments will be reduced to a skeleton team who will be on hand and available for key workers and carers and to provide you with aftersales support should your car require it.

Should you need to visit our dealership for essential aftersales work, we would kindly ask that you respect the preventative measures we have in place in relation to social distancing and hygiene. Details on the preventative measures we’re taking can be found here: https://www.jardinemotors.co.uk/corporate/news-stories/covid-19-response/

We will continue to update you via our website and social media channels. In addition, you can still use our website to explore all the latest models on offer.

We look forward to once again helping our customers enjoy the freedom of the open road when it becomes safe for us to do so and hope you continue to stay safe and healthy.

Need more information? See below for our frequently asked questions. If you don't see your question then get in touch via our contact page.

Q: Will you still be offering test drives?

A: Unfortunately, in line with government recommendations, all our sales facilities are now closed, and we are unable to offer test drives at this time.

Q: My new car is due for collection this week. Am I still able to collect my vehicle and when will the finance begin?

A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until recent restrictions are lifted. If your finance has been arranged directly with us, we will contact your provider to ensure that this does not begin until after you have taken delivery of the vehicle. If you arranged your finance independently, you would need to speak to your finance provider directly to discuss your situation.

Q: My new car is due for collection. Will I still be able to pick up my new car?

A: At this time, due to the current restrictions in place and the closure of our sales facilities, you would be unable to collect your car. We will not be fulfilling any further handovers until recent restrictions are lifted.

Q: Am I able to take a payment holiday on my car finance?

A: Please do contact your finance provider to discuss your individual circumstances.

Q: I would prefer not to come to you to collect a part I have ordered. Are you able to deliver to me?

A: Unfortunately, due to the current restrictions in place, we are not able to support with delivery currently. We will contact you in due course once restrictions are lifted to arrange collection.

Q: Will my warranty be affected if service work is not carried out on time?

A: We are currently in discussions with our manufacturer partners to understand the warranty implications if service work is not conducted in time. Please do contact your dealer directly if you have specific concerns.

Q: My MOT is due; can this be carried out?

A: Recent government announcements have confirmed that there is now a 6-month extension to MOT validity. With limited aftersales operations at this time, please contact your dealer directly to discuss MOT bookings or find out brand specific information on our website.

Q: My Service is due; can this still be carried out?

With limited aftersales operations at this time, please contact your dealer directly to discuss Service bookings or find out brand specific information on our website.

Q: I am a key worker. Can you carry out my MOT/Service?

A: We are doing our best to support the needs of key workers and carers to ensure they remain mobile at this time. We are running limited service facilities at some of our sites. Please contact your dealer directly to discuss your requirements or find out brand specific information on our website.

Q: My car is due to be delivered to you for Service work. Can this still go ahead?

A: Please check with your dealer to confirm your appointment or refer to our website for brand specific information.

Q: What are your opening hours?

A: Please be advised that all of our physical sales departments are now closed. We are offering reduced service facilities at some of our sites. Please do contact your dealer directly or refer to our website for brand specific information.