Volkswagen Vehicle health check

34 point visual check of all the wear and tear items onyour car

Every vehicle that enters our workshop will receive a vehicle health check at no cost to you. Our comprehensive vehicle health check will examine areas of your vehicle such as your brakes, tyres, exhaust, shock absorbers, fluid levels and battery to ensure that it's in the best possible condition.

At Lancaster Volkswagen we know how important your car is to you. That's why we would like to introduce you to our CitNow videos that will be recorded by your technician and sent to you, so you can see items that were identified as needing an attention using the traffic light system. This is in addition to the printed out report that you will receive upon collection of your vehicle.

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What is a CitNow video?

With Volkswagen Video, there's no need to use your imagination - you can see for yourself

Our brand trained technicians ensure that you understand the safety and performance of a range of exterior and interior components of your Volkswagen by recording a video of the vehicle health check. Your designated technician will guide you through any work that needs attention and the footage will be sent to your email address or shown to you upon collection, as per your preference.

How will I receive this footage?

A member of our service department will introduce CitNow to you. They will ensure that they have the correct email address to send the video footage to you, so you can view it at your convenience. You can authorise any additional work through the video online or speak to your service advisor directly.

What is the traffic light system?

A detailed report on the condition of your vehicle will be completed by a Volkswagen trained technician using the simple traffic light system. The traffic light system highlights issues with your Volkswagen that need to be addressed immediately or require to be monitored.

Requires immediate attention due to being illegal, un-roadworthy or unsafe.

Currently safe and legal but may need attention in the near future. 

Your service advisor will explain in detail.

Components are in full working order.