Land Rover Customer Promise

Inspected, Guaranteed And Ready For Action

Every vehicle that wears the Land Rover badge is designed to be driven effortlessly over some of the world's most difficult terrain. This means our Approved Used Programme has to go above and beyond to make sure all our vehicles continue to be up to this challenge no matter what you put them through.

Your Approved vehicle from Land Rover is as pristine as you would expect. To ensure it leaves a Retailer in the best possible condition, an Approved customer promise is in place. This gives you absolute peace of mind and guarantees your vehicle delivers the most composed and capable drive possible.

Land Rover MOT test warranty

All Approved Used vehicles are provided with a MOT Test Warranty. When your vehicle is required to take its first or next MOT Test, your vehicle will be covered for the cost of repair, replacement and/or adjustment to covered components up to the value of £750, should the vehicle fail the MOT test (£50 excess payable).

One year unlimited mileage Land Rover Approved Warranty -

Designed specifically for Land Rovers less than seven years old and with less than 100,000 miles at the time of purchase. When you buy an Approved Jaguar or Land Rover, our customer promise is in place to give you the reassurance that your car is authenticated and rejuvenated to deliver the most exhilarating drive possible with full peace of mind.

One year UK and European roadside assistance and recovery

Land Rover Assistance has been created to give you complete reassurance and should you ever need it, a truly seamless service. It covers all eventualities; from a breakdown or an accident to minor emergencies such as a puncture. Your vehicle will be covered for the entire duration of the warranty period and operates 24 hours a day, every day of the year. And rest assured; should you need home start, car hire, vehicle redelivery or accommodation, they are all included.

Land Rover 30 Day / 1,000 mile Conditional Exchange Agreement

You can be confident that all Approved cars meet the strictest quality standards. In the unlikely event that yours has a demonstrable fault that cannot be resolved to your satisfaction, within the first 30 days and the car has covered no more than 1,000 miles from the date of purchase, it will be replaced with one of a similar specification or a refund will be offered.

Land Rover Comprehensive multi-point inspection

There is a stringent checklist of 165 inspection processes in place that ensures your vehicle is in optimum electrical and mechanical condition and its bodywork is pristine. Using the very latest technologies, tools and diagnostic equipment, our technicians carry out these checks with the utmost rigour. The inspection always includes paintwork, interior, a complete engine preparation, road test and a final inspection before the vehicle is personally signed off by the Land Rover Technician. All vehicles must pass all 165 checks to become Land Rover Approved.

Complimentary half-day Land Rover Experience

You may never need the full off-road capability of your Land Rover - but it's great to know how much you have in reserve!

That's why we invite you to a complimentary half-day Land Rover Experience at one of our Experience Centres located throughout the UK

Land Rover Technicians

It takes a certain type of person to deliver the levels of professionalism, skill, and attention to detail that we expect. Any reconditioning work will be undertaken by Land Rover trained technicians using specific tools, diagnostic equipment and Land Rover Genuine Parts. We always work to the most exacting standards, which is why our Retailers should only ever undertake the work.

Complimentary 7 days Land Rover Drive Away Insurance

Land Rover complimentary 7 days insurance takes away the hassle of arranging insurance before picking up your Approved Used vehicle. Ask your retailer to give you the vehicle's registration details and the delivery date of the vehicle, then call us on 0800 197 8966.
Lines are open: Monday to Thursday 8.30am-7.30pm

Friday 9.00am-6.00pm.
Saturday 9.00am-5.00pm


Road test

Every vehicle undertakes a road test during which our technicians look to assess and address the unique performance characteristics of each vehicle. For instance, suspension, vibration, braking systems, engine performance, transmission and nine other specific areas are monitored to ensure the vehicle's optimum performance. By undertaking such rigorous testing, the quality of your Land Rover Approved Used vehicle can be guaranteed.

Independently audited

To help maintain the standards we set ourselves and our Retailers, an independent audit of their service, facilities and staff is undertaken. This covers all aspects of the Approved programme and includes customers' experience, facilities, use of displays and the vehicles themselves. By using an impartial body to verify our standards, we can always deliver against our ethos of continually going "Above & Beyond".

Independent Mileage and History Check

The history of every vehicle is comprehensively checked using market leading independent research. All vehicles come with an Independently Verified Mileage and a Certified Ownership History to ensure that there is no finance outstanding on the vehicle and that it has not been stolen or written-off.

Part Exchange Service

To make buying your Approved Used vehicle as straightforward as possible all Land Rover retailers provide a professional, expert part exchange service no matter what vehicle you currently own. For a competitive price for your current vehicle contact your Land Rover Retailer today.