You can expect a warm welcome to our business while we take all precautionary measures to provide a safe, clean and comfortable experience.
In order to protect all visitors to our business, we respectfully request that you attend at the agreed appointment booking time. If you are running late, please call and we will do our best to accommodate you later in the day or make an alternative appointment for you. Following the latest Government guidelines regarding the compulsory use of face masks and coverings when shopping, when attending your appointment, we would ask that a face mask or covering is worn. Our colleagues will also be wearing face masks or coverings during any interactions with our customers. Your temperature will be checked on arrival and your details will be taken in case we need to contact you for COVID-related reasons in the future. Due to social distancing measures, it’s important we manage the number of customers on site at any one time, so if you do turn up without an appointment, we’ll be happy to arrange a time that’s convenient for you to return. Alternately, we can offer virtual appointments with one of our knowledgeable sales colleagues who can chat to you in the comfort of your home.
In line with our social distancing policy, all consultation areas will be configured to ensure there is a safe 2-metre distance between colleagues and customers. We would ask that all customers entering the dealership wear a face mask or covering in line with recent government guidance. Our teams will also be wearing face masks or coverings as well as one-time use disposable protective gloves where necessary.
To support with part exchange valuations, we are pleased to provide a solution that enables you to complete a condition report of your car prior to your visit. Please click here to find out more.
We are pleased to offer a connected test drive experience enabling you to test drive a car at safe distance from one of our colleagues in another vehicle, asking questions and learning about the functionality of the vehicle over hands free telephony.Our demonstrator vehicles will be fully sanitised and seat covers will be provided and disposed of after use. Plastic, wipe clean, envelopes will also be provided for the safe transfer of customer keys and documentation.
If you wish to take a test drive while you are with us, please bring your full current driving licence and National Insurance Number with you. You may also choose to bring your own pen to sign any documentation.
Showroom vehicles will be displayed to observe social distancing parameters and will be sanitised and locked after use.Our team will be happy to unlock any vehicle of interest allowing you to explore the car in detail.
All paperwork will be placed in either a plastic envelope or box and will be placed in a filing tray for you to pick up rather than being handed to you. The plastic envelopes, boxes and trays will all be easy to wipe clean and will be sanitised after use.
Prior to your physical handover appointment, a virtual pre-handover appointment will be made enabling you see a video of the key features and functionality of your new car presented by one of our team. You will also have the opportunity to ask any questions you may have.You will also be offered the opportunity to have a second virtual handover having taken delivery and familiarised yourself with your new car.
When you arrive on site at your agreed appointment time, we would ask that you wear a face mask or covering. Our colleagues will also be wearing face masks or coverings during any interaction with you. We will show you to your new car and arrange for all documents to be signed in a safe way according to our social distancing policy.
Please watch our video for an overview of the preventative measures that have been taken and what to expect when you are welcomed to a site.
If you have any questions, please don’t hesitate to ask any member of our team. For more detailed information on these measures, please use the following links: